CPMPLAINT MANAGEMENT

- INCREASING CLIENT SATISFACTION WITH RAPID SOLUTIONS -


THE CHALLENGE

Widely diverse studies show that customer complaint management is crucial for customer satisfaction.

Unfortunately, in very few cases can the number of incoming complaints be planned for. Flight delays, for example, can lead to an increased workload at little or no notice. Is there a solution for giving your customers optimal service?


AIC'S SOLUTION

AIC handles and average of 400 customer complaints a day - for diffrent customers. Due to our team size and flexibility, we can respond significantly faster and more competently to fluctuation than individual, small customer service departments. 


THE RESULTS

We have set ourselves the following goal:

PROVIDING THE FIRST RESPONSE NO LATER THAN 48 HOURS AFTER THE COMPLAINT.

GPrecise service levels and the offer package are individually defined with each client. Anything is possible. We can set up service for certain customer groups, certain issues, or for handling complaints up to a certain escalation level. We adapt to your needs.