CUSTOMER CALLS ARE INCREASINGLY DEMANDING
 

As a customer, you appreciate friendly support, sometimes have special requests or need an immediate solution. The AIC Call & Service Center is specifically oriented to this. We are masters at dealing with increased complexity as well. Listening skills, rapidly offering appropriate solutions and always keeping an eye on contact efficiency – this is what we call professional customer handling. Thanks to years of experience with millions of contacts, our employees know precisely what is important – 24/7 and in any language. But AIC can do much more than handle calls and provide information. We can take care of all travel-related processes – before, during and after a trip.


AIC - MORE THAN A CALL CENTER
 

In addition to telephone and e-mail accessibility, we assume a variety of additional services for our clients. This diversity directly benefits you. When we handle the entire process streams that can trigger customer calls, the result is more efficiency and verifiably reduced risk of error.

 
[english]

[english]


AIC - TELECOMMUNICATIONS AND IT INFRASTRUCTURE
 

All AIC locations are equipped with state-of-the-art technical equipment for help-desk tasks, reservations and additional services.

  • Nortel Telephone System, ISDN and VOIP Standard
  • Symposium Callcenter Solution System
  • Call Routing über eigene ACD Server own servers at all locations
  • Handling up to 10,000 calls per hour
  • International sales by routing of international calls to the German Call & Service Center - unrecognizable for callers
  • Service and vanity numbers
  • 24/7 accessibilIty
  • Permanent monitoring of all activities in all communication media (telephone, e-mail, fax and if desired, web chats) 
  • Own data protection concept and data protection officer
  • IT security that complies with the IT Baseline Protection from the Federal Office for Security in Information Technology (BSI)