Digitization in Customer Service – What is the consumer's expectation?

Together with the consulting firm Dr. Fried & Partner and three additional Partners, AIC has presented a study on 'Digitization in Customer Service'. The document demonstrates impressively the enormous importance of this topic to the participating travel companies. 

2 December 2015

The study is available here for download.

AIC is now conquering the lifestyle branch 

PUMA transfers the customer support for its online shop to AIC.

2 December 2014

Click here for the release!

Luxembourg Airline at AIC

The airline Luxair and the tour operator Luxair Tours are now supported by AIC

01. Dezember 2014

PR-LuxAir2014_01.pdf (PDF, 186 KB)

AIC wins Hanover Airport as a new Customer

AIC acts as service center for haj-Reisen and takes over the telephone switchboard for Hanover Airport. 

23 January 2012

PR-AIC-Hanover Airport.pdf (PDF, 204KB)

AIC is Call Center of Europcar

Established experiences in dealing with customers on the move tipped the scales.

03 December 2010

PM_AIC_Callcenter_Europcar_01.pdf (PDF, 90 KB)

AIC is Call Center of Koelnmesse

Range of services and professional implementation convinced Cologne Trade Fair.

14. September 2010

PM_AIC_Callcenter_Koelnmesse_140910.pdf (PDF, 89 KB)