Digitization in Customer Service – What is the consumer's expectation?
Together with the consulting firm Dr. Fried & Partner and three additional Partners, AIC has presented a study on 'Digitization in Customer Service'. The document demonstrates impressively the enormous importance of this topic to the participating travel companies.
2 December 2015
The study is available here for download.
AIC is now conquering the lifestyle branch
PUMA transfers the customer support for its online shop to AIC.
2 December 2014
Luxembourg Airline at AIC
The airline Luxair and the tour operator Luxair Tours are now supported by AIC
01. Dezember 2014
AIC wins Hanover Airport as a new Customer
AIC acts as service center for haj-Reisen and takes over the telephone switchboard for Hanover Airport.
23 January 2012
PR-AIC-Hanover Airport.pdf (PDF, 204KB)
AIC is Call Center of Europcar
Established experiences in dealing with customers on the move tipped the scales.
03 December 2010
AIC is Call Center of Koelnmesse
Range of services and professional implementation convinced Cologne Trade Fair.
14. September 2010